Privacy Policy

Effective date: April 9, 2026

This Privacy Policy explains how Rex Model, carrying on business as REx, handles personal information collected through this website, through booking and scheduling communications, through live sessions, and through follow-up service delivery.

1. Who we are

Supplier: Rex Model
Operating name: REx
Business phone: 647-556-9780
Business address: 571 Bloor St W, Toronto, ON M6G 0A7, Canada
Privacy contact: Privacy Officer
Email: hello@rexmodel.com

2. What this policy covers

This policy applies to information collected when you:

• browse the site;
• submit a contact or intake form;
• book or request a session;
• pay for a session;
• schedule or attend a consultation on Zoom or Google Meet; or
• exchange emails or messages with us about the service.

3. Information we may collect

Information you provide directly

• name, email address, phone number, and scheduling availability;
• intake details, written context, screenshots, files, links, and any other source material you choose to submit;
• communications you send to us before, during, or after a session;
• information shared during a live consultation; and
• details needed to deliver a follow-up report where your tier includes one.

Payment information

Payments are processed through Stripe. We do not store your full card number on our own systems. We may receive limited payment metadata such as payment status, transaction identifiers, customer name, customer email, and the purchased service tier.

Technical and usage information

When you use the site, our hosting and service providers may automatically receive limited technical information such as IP address, browser type, device information, timestamps, pages visited, and similar basic log data needed to operate, secure, and troubleshoot the site.

4. How we use information

We use personal information to:

• respond to inquiries and schedule consultations;
• process payments and confirm bookings;
• review intake material and prepare for the session;
• conduct the live consultation and deliver any included written follow-up report;
• send service-related communications, reminders, and confirmations;
• operate, maintain, secure, and improve the website and service; and
• enforce our terms, comply with legal obligations, and address disputes or fraud concerns.

5. How we share information

We do not sell your personal information. We may share information with service providers only to the extent reasonably necessary to operate the service, including:

• Stripe for payment processing;
• Zoom or Google Meet for live consultations;
• email, calendar, hosting, and security providers used to run the site and communicate with you; and
• professional advisers, regulators, law enforcement, or courts where disclosure is required or reasonably necessary to protect rights, safety, or legal compliance.

6. Live calls, notes, and recordings

Sessions are intended to be human-led live consultations. We may take internal notes to deliver the service. We do not record calls by default. If we ever intend to record a call, we will tell you beforehand and obtain any required consent before doing so.

7. Retention

We retain information only for as long as reasonably necessary for the purposes described above, including service delivery, record-keeping, dispute handling, fraud prevention, and legal compliance. Retention periods may vary depending on the type of information and the nature of the service provided.

8. Cross-border processing

Some service providers may process or store information outside your province or outside Canada. Where that happens, the information may be subject to the laws of those jurisdictions.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

10. Your choices and requests

You may request access to, correction of, or deletion of personal information we control, subject to legal and operational limits. You may also withdraw consent to certain uses where legally permitted, but doing so may affect our ability to provide the service.

11. Minors

The service is not intended for anyone under the age of majority in their jurisdiction unless a parent or legal guardian is involved and any required consent has been provided.

12. Changes to this policy

We may update this Privacy Policy from time to time. The version posted on this page is the current version, and the effective date above indicates when it was last updated.

13. Contact

For privacy questions, requests, or complaints, contact:
Privacy Officer
Rex Model
571 Bloor St W, Toronto, ON M6G 0A7, Canada
647-556-9780
hello@rexmodel.com